Return Policy
Last updated 5 October 2026
In short: you can return an order within 7 days of delivery. If anything arrives
damaged, defective or not as ordered, we’ll reprint it or refund you at no cost to you.
Returns within 7 days
You may return a product within 7 days of the date it was delivered. To be accepted, a returned item must be:
- unused, undamaged and not hung on a wall;
- in its original packaging, or packed as well as it arrived; and
- sent back after you have contacted us (see How to return below).
This applies to art prints from our Art Gallery.
Custom prints made from your photos
Canvas prints, framed prints, collages, triptychs, lyric canvases and restored photos made from images you upload are
printed for you alone, so we can’t take them back because of a change of mind. They are fully covered
for damage, defects and our mistakes, as below.
Damaged, defective or wrong items
If your order arrives damaged in shipping, has a printing or framing defect, or isn’t what you ordered, email us
within 7 days of delivery at orders@canvas.ca with:
- your order number;
- photos of the problem; and
- a photo of the box it arrived in, if it was damaged in transit.
We’ll send a free replacement or a full refund, whichever you prefer. You won’t pay anything to send a
damaged or defective item back, and in most cases we won’t need it back at all.
How to return
- Email orders@canvas.ca within 7 days of delivery with your order number
and the item you’d like to return.
- We’ll reply with the return address and instructions.
- Pack the item securely and send it with a tracked shipping service. Items lost or damaged on the way back to us
can’t be refunded.
For a change-of-mind return, return shipping is paid by you. For a damaged, defective or wrong item, we cover it.
Refunds
- Refunds go back to your original payment method within 5 business days of the return
reaching us (or of approving a damage claim). Your bank may take a few more days to show it.
- For change-of-mind returns we refund the price of the item; the original shipping charge is not refunded.
- For damaged, defective or wrong items we refund the full amount, shipping included.
Exchanges
We don’t swap items directly. Return the item as above and place a new order for the one you’d like.
Questions
Email orders@canvas.ca or use our contact page
and we’ll be happy to help.
Canvas Prints
Single canvas prints in various sizes with gallery-wrapped edges.
Photo Restoration
Repair a damaged or faded photograph, then print it on canvas.
Framed Prints
Premium black wooden frames with elegant white border matting.
Canvas Triptych
Split your image across three canvas panels for a dramatic display.
Photo Collages
Create custom photo collages with multiple images on one canvas.
